This is an updated list that should answer some common problems we get questions about and who to contact. Below that, you'll find a list of issues I've heard about from you all and the answers to them. If there's something I haven't included on this list that you would like me to or if something isn't clear, please email me (ben@tidesports.com). You might also check the Rivals Help page here.
If you have a problem with another poster or your account has been blacklisted, email moderators@tidesports.com.
If there's an offensive post, click the "report" button on there and a mod will look at it as soon as possible.
If you have a question about the site or need to bring something to the attention of the staff, email or PM us. My email is ben@tidesports.com. If you post your question on the message board, we probably won't see it. We cannot see everything on the message boards. If you email or PM us, we will see it and will respond.
If you cannot sign in to your account or have other problems with your account, you can contact Rivals online at this help form. You can also email me at ben@tidesports.com.
The TideSports staff does not handle problems with subscriptions or billing. You'll need to contact Rivals Customer Service with the online help form for those issues.
If there's an error that needs to be fixed or some part of the site is not working, email me at ben@tidesports.com and I'll try to get to the bottom of it.
If you're experiencing problems with the TideSports app, it's because it has been replaced by new apps from Rivals for iPhone and Android. You can find links to both of those apps in this thread.
TABLE OF CONTENTS (click links below to jump to post)
1. Why is the message board showing old posts first instead of new posts?
2. Why are there only recruiting threads (or one specific type of thread) showing up and there are no others?
3. What are the binoculars next to a thread that I have posted in? Does this mean I'm being watched?
4. What does the lock symbol next to a thread mean?
5. How do I include a Tweet/YouTube video in a post?
6. How do I include a picture or gif in a post?
7. How do I send a private message (PM) to another poster?
8. How do I put another poster on ignore?
If you have a problem with another poster or your account has been blacklisted, email moderators@tidesports.com.
If there's an offensive post, click the "report" button on there and a mod will look at it as soon as possible.
If you have a question about the site or need to bring something to the attention of the staff, email or PM us. My email is ben@tidesports.com. If you post your question on the message board, we probably won't see it. We cannot see everything on the message boards. If you email or PM us, we will see it and will respond.
If you cannot sign in to your account or have other problems with your account, you can contact Rivals online at this help form. You can also email me at ben@tidesports.com.
The TideSports staff does not handle problems with subscriptions or billing. You'll need to contact Rivals Customer Service with the online help form for those issues.
If there's an error that needs to be fixed or some part of the site is not working, email me at ben@tidesports.com and I'll try to get to the bottom of it.
If you're experiencing problems with the TideSports app, it's because it has been replaced by new apps from Rivals for iPhone and Android. You can find links to both of those apps in this thread.
TABLE OF CONTENTS (click links below to jump to post)
1. Why is the message board showing old posts first instead of new posts?
2. Why are there only recruiting threads (or one specific type of thread) showing up and there are no others?
3. What are the binoculars next to a thread that I have posted in? Does this mean I'm being watched?
4. What does the lock symbol next to a thread mean?
5. How do I include a Tweet/YouTube video in a post?
6. How do I include a picture or gif in a post?
7. How do I send a private message (PM) to another poster?
8. How do I put another poster on ignore?
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